Financial Security: The EC Package Travel, Package Holiday and Package Tour Regulations 1992 state that clients’ money must be fully protected. Your holiday with Birdtour Asia Limited will be covered by the regulations and security of a Clients Trust Account.
Reservations: To make a reservation, complete and return the booking form, together with a cheque for the deposit for the tour you are interested in. Birdtour Asia will then send you written confirmation and a receipt. It is in your own interest to book early to avoid disappointment as we can only accept reservations in order of receipt. Bookings are welcome up to the last minute. Please contact our office for details of vacancies.
Payment: The balance for all bookings must be paid 90 days before the holiday is due to commence. You will be sent an invoice showing monies paid and the balance due for the holiday you have chosen; if the said balance is not paid the booking will be deemed to have been cancelled. Payment should be by cheque made out to Birdtour Asia Limited or bank transfer. Please note that we do not accept part payment of deposits or balances, nor post-dated cheques. After receipt of balance we will send you written confirmation of all monies paid, along with advisory notes, names of other group members, and bird check list for your particular tour.
Cancellations: Any cancellation must be in writing and signed by whoever signed the booking form. It will take effect on the day we receive it. In the event of you cancelling your booking the following scale of charges will apply.
Period before departure: Cancellation Charge:
Over 56 days 50% of holiday price
56 - 29 days 100% of holiday price
28 - 1 day 100% of holiday price
Day of departure or later 100% of holiday price
Travel insurance is therefore essential.
If it becomes necessary that we have to cancel a particular holiday, whether it be through insufficient reservations, illness etc, then all deposits and other payments will be refunded in full.
Insurance: It is our policy that all clients must take out comprehensive travel insurance before commencement of a tour. This insurance should at least cover accident, medical, repatriation, and loss of effects. It should be noted that as the majority of our holidays are in developing countries, passenger liability insurance covering the vehicles we hire, may be inadequate. It is therefore important that your insurance cover makes sufficient provision in the event of an accident. It is also most advisable that cover begins from the booking of the tour so as to cover any cancellation charges due to illness etc. prior to the tour commencing. Birdtour Asia Limited do not offer insurance, though we can give you a list of reliable travel insurance companies should you wish to contact us regarding this matter.
Passports and Visa Requirements: It is your responsibility to ensure that you have a valid passport and where necessary a visa. Your passport should be valid for at least six months after the duration of your holiday. We accept no responsibility for your failure to comply with these regulations.
Health and Vaccinations: Because of the constantly changing recommendations as to immunisation requirements, malaria risk or health certificates, it will be your sole responsibility to seek the most up to date information from your G.P or health centre. All costs arising out of failure to comply must be met at your own expense. Birdtour Asia will always carry a first aid / medical kit appropriate to the area being visited. It cannot be emphasised enough that if you do have a health problem or physical limitation, we need to know about it so we can be prepared in the case of an emergency.
Sharing Rooms: Bookings are accepted only on the understanding that should no room-mate be available, you will accept single accommodation and pay the appropriate single room supplement. (Smokers should kindly note that smoking is not allowed in the room if you are sharing with a non-smoker.). Please note that there is no absolute guarantee that single accommodation will always be available for those requesting it, and bookings are only accepted on the understanding that the participant agrees to share in the event of an unexpected lack of single accommodation at any location.
Restrictions on Participation and other important details: It is Birdtour Asia’s aim to take small groups on tours that do not normally entail too much strenuous activity. If on occasions this cannot be avoided it will be made perfectly clear in the holiday’s itinerary. Some destinations will require early morning starts and possibly late returns, this maximises our opportunities to find and see certain species, and as regular wildlife watchers understand these are by far the most productive times of day. It will be necessary for participants to be able to complete moderate walks over a variety of terrain. It may be of particular interest to note that some of our tours base themselves in one centre, this allows for a flexible itinerary, resulting in a more relaxed holiday. There will be the opportunity for those who wish, to opt out of any particular excursion and do their own thing at their own expense. You are free to do this but Birdtour Asia will not be held responsible for you while making a departure from the itinerary, and it must be stressed that this can only be done if the itinerary and the leader allow. Small groups call for consideration from all participants so that we may all enjoy the holiday. Any antisocial behaviour (swearing, smoking etc) that could be detrimental to the enjoyment of a tour by the other group members shall be deemed to be unacceptable. If after complaints from other tour members the leader finds any person still unable to conduct him or herself in a manner seen fit, then they reserve the right as tour leader to send them home. Any person dismissed will have no cause for complaint or refund, and shall bear all the extra costs of their return home. If you have any health problems or restrictions please contact us and we can advise as to your participation in a tour you maybe interested in.
Tour Alterations: Circumstances can change i.e. weather conditions, transport, political situations and even bird migration. Because of this Birdtour Asia and local ground agents reserve the right to change any particular itinerary. If an itinerary has to be changed by the leader while you are on the holiday then you must respect their professional decision.
Group Sizes: Birdwatching is best enjoyed in a small group, and we aim to offer the best leader per group ratio around. This allows for more personal attention and better opportunities for all group members to see and enjoy the birdlife. To optimize your enjoyment and to enjoy more bird species we have restricted clients to a maximum of between 6-8 per tour, with a minimum of three for each holiday to go ahead. With less than 3 the tour may have to be cancelled, or if the clients wish to go ahead then we will add a surcharge onto the cost of the tour for it to operate. Very occasionally we may go one person over our maximum, thus enabling a couple rather than a single person to fill the tour.
Surcharges: The price of each tour is calculated well in advance, and unexpected cost increases can sometimes occur. We reserve the right to increase the price of your holiday subject to increases in the following items: governmental action, aircraft fuel, over-flying charges, and airport and transport charges. Even in this case, we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums, and any amendment charges. Only amounts in excess of 2% will be surcharged.
Liability: We have taken all reasonable steps to ensure that the holidays published in this website have been properly arranged. The travel agents, vehicle hire, hotel and restaurants are all reputable. We will accept liability as a direct result of negligence or breach of contractual duty in making arrangements for you, including omissions by our agents. We will not accept liability for claims arising out of carriage by air or sea. We will also not accept liability for matters such as losses or additional expenses incurred as a result of transport delays, sickness, weather, strikes, war or other political crises, acts of God or other events which amount to force
majeure.
Complaints: In the unlikely event that you have cause to complain you should notify at least one of your party leaders as soon as possible in order that we may assist you. If you are not satisfied thereafter, please contact us in writing, stating the nature of the complaint within 14 days of the completion of the holiday.
Contracts: When you sign the booking form you are entering into a contract made with Birdtour Asia Limited (company registration number 6383052 in England and Wales), trading as Birdtour Asia, 17 Keats Avenue, Littleover, Derby, DE23 4EE, United Kingdom. This means that you agree to accept all the conditions of the booking. Our confirmation of your booking means that we agree to operate your holiday as stated on our website, http://www.birdtourasia.com. The contract is governed by English law and is subject to the exclusive jurisdiction of the English courts.
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